llms.txt

# Peninsula Smart Care > Peninsula Smart Care is a Melbourne-based security and technology installation business based in Cheltenham, Victoria, Australia. The business designs, installs and services CCTV, access control, intercom, nurse call, network audio and WiFi systems for businesses, healthcare facilities and homes across Melbourne and Victoria. Peninsula Smart Care has been operating for over 13 years. Website: https://pensmartcare.com.au Phone: 03 7504 7011 Email: info@pensmartcare.com.au Address: Level 1, 302 Charman Road, Cheltenham VIC 3192, Australia ## Services Peninsula Smart Care provides the following core services: - **CCTV & Security Camera Installation** — Supply, installation and servicing of HD and 4K security camera systems for homes, businesses and healthcare facilities. Authorised Hikvision dealer. HD and 4K resolution, remote viewing via smartphone, infrared and colour night vision, motion detection with person/vehicle AI, and AI-powered video search on current-generation recorders. - **AI Video Analytics** — Custom-trained detection models that run on the cameras a site already has: after-hours intrusion and perimeter alerts, construction site entry and exclusion zones, retail people counting and dwell, warehouse forklift and pedestrian zones, car park plate matching. Processed on site, alarms into the existing security or VMS platform, no cloud and no facial recognition. - **Video Management Systems (VMS)** — Design, deployment and support of server-based video management platforms including Nx Witness, for sites with mixed-brand, inherited or existing camera fleets. Any ONVIF camera recorded regardless of manufacturer, tiered user access, server-side analytics and object search, with maintenance agreements for sites without in-house IT. - **Access Control Systems** — Card, fob, PIN and biometric access control for commercial, residential and healthcare buildings. Inner Range Integriti and Inception specialists. Cloud-based management, audit trails, door access scheduling. Single and multi-site systems. - **Intercom Systems** — Video and audio intercom installation, repair and system takeover for homes, apartments, commercial and multi-tenant buildings. Urmet, Aiphone and Hikvision systems installed and serviced. Integration with access control and gate automation. - **Nurse Call Systems** — Wired, wireless and IP nurse call systems for aged care, hospitals and healthcare facilities. JCT authorised installer; Sedco systems serviced and repaired. Systems include pendant alarms, dome lights, call points and reporting software. Falls prevention accessories including bed, floor and chair sensor mats are supplied, installed and integrated with the nurse call system. A contactless radar fall and bed exit sensor, designed by Peninsula Smart Care, is available now and integrates with existing nurse call systems. Wireless nurse call and evacuation alarm systems are also supplied for construction sites. - **Personal Alarms & Fall Detection (home care)** — For older people living at home in Melbourne: a contactless radar fall and bed exit sensor, ceiling-mounted, no camera and nothing to wear, that places a real phone call to a family member or carer when it detects a fall or someone getting up at night. Installed and supported from Cheltenham. Peninsula Smart Care is not an NDIS registered provider; self-managed and plan-managed participants and Support at Home clients can use it. - **Network Audio Systems** — Commercial IP audio over the existing network: paging, background music, scheduled and live announcements, voice evacuation and camera-triggered deterrence messaging. Zoned design, installation and support Australia-wide. - **WiFi for Business** — Managed and mesh WiFi solutions for commercial, healthcare and industrial environments. Ubiquiti UniFi installer. Site survey, network design, access point installation, VLAN segmentation, ongoing management. ## Service Area Peninsula Smart Care services all of Melbourne and Victoria, including Cheltenham, Brighton, Sandringham, Hampton, Beaumaris, Mentone, Moorabbin, Bentleigh, Frankston, Dandenong, Cranbourne, Narre Warren, Berwick, Clayton, Oakleigh, Springvale, Noble Park, Chelsea, Carrum, Patterson Lakes, Elwood, Mornington Peninsula, and all of Victoria on request. ## Sectors Commercial offices and retail, industrial and warehousing, healthcare and aged care, construction sites, residential, schools, government and institutional facilities, and families caring for an older parent at home. ## Credentials - 13+ years in business - Fully licensed and insured technicians - Authorised Hikvision dealer with Hik-Partner Pro access - Listed on the Victorian Department of Education's recommended installer list for school security work - JCT nurse call authorised installer - Ubiquiti UniFi installer - Rated 5.0 stars on Google - Free on-site assessments provided - Same-day emergency service available ## Frequently Asked Questions **How much does CCTV installation cost in Melbourne?** Residential CCTV systems start from around $1,200 installed. Commercial installations typically range from $1,200 to $5,000 depending on the number of cameras, cabling and site requirements. Free on-site assessments are provided before any quote. **What security camera brands does Peninsula Smart Care install?** We supply and install Axis Communications, Hikvision, Dahua, HiLook, Hanwha Wisenet, Ubiquiti UniFi Protect and Uniview systems, selected to suit the site, security needs and budget. We are an authorised Hikvision dealer and also brand-independent — the right choice depends on the building, its requirements and how long the system has to last. **Which camera brand is best for a hospital, school or government-adjacent site?** For sites with specific procurement obligations we most often specify Axis Communications or Hanwha Wisenet. Both cost more than the volume brands, and we will say plainly when that premium is not worth paying. Where a site has no such obligation, Hikvision usually delivers the best coverage per dollar. **What is AcuSeek, and what is the difference between AcuSeek and AcuSearch?** AcuSeek is Hikvision's natural-language video search: you type a description such as "white van near the entrance" and the recorder returns matching footage in seconds instead of manual review. AcuSearch then refines those results and correlates where the same subject appears across other connected cameras. Both run locally on the NVR, so footage is not uploaded to the cloud and there is no search subscription. Peninsula Smart Care supplies and configures these recorders in Melbourne. **Can AI video search be added to cameras we already have?** Often, but the route matters. Manufacturer NVRs that run AI search on board generally require that manufacturer's own recent AI-capable cameras, so an older or mixed camera fleet will not qualify. A video management system such as Nx Witness takes the opposite approach: it records any ONVIF camera regardless of brand or age and runs the analytics on the server, which is usually how an inherited camera fleet gains searchable video without replacement. What a VMS provides is object search — filtering recorded footage by detected objects and attributes such as clothing colour — rather than free-text sentence search. In either case the real limit is the camera: AI search accuracy depends on pixel density on the target, not on the software, so a low-resolution camera covering a wide area will not search reliably on any platform. **What is a video management system, and when is it better than an NVR?** A video management system is software that discovers, records and manages IP cameras on a server you own, in place of a sealed fixed-channel recorder. An NVR is simpler and cheaper for a small site buying all its cameras at once from one manufacturer. A VMS earns its place where cameras are mixed-brand or inherited, where different people need different levels of access, or where storage, retention and redundancy have to be specified rather than accepted. It also needs someone to maintain it, which is why Peninsula Smart Care offers VMS maintenance agreements for sites without in-house IT. **Which intercom brands do you install and repair?** Urmet, Aiphone and Hikvision. Most intercom callouts are repairs to existing systems rather than replacements — a single failed handset or monitor is usually a single replacement, not a whole-building job. We also take over undocumented systems left without an installer, which is common in strata and apartment buildings. **Do you install Inner Range access control?** Yes — we design, install, commission and support Inner Range systems across Melbourne and Victoria, including takeovers of existing Inner Range panels left without an installer. **Inner Range Integriti or Inception — which should I choose?** Door count is a poor guide. Inception suits a single site, or a few sites, administered from a browser by one office or facilities person. Integriti suits multiple sites under one system, role-based operator permissions, deeper CCTV and building-services integration, and reporting or audit trails that have to satisfy someone else. The deciding questions are who administers the system, how many buildings it will grow to, and who will ask for an audit trail. **Do you install nurse call systems in aged care facilities in Melbourne?** Yes — Peninsula Smart Care installs and services wired, wireless and IP nurse call systems for aged care homes, hospitals and healthcare facilities across Melbourne and Victoria. We are a JCT authorised installer and also service and repair Sedco systems, supplying pendant alarms, dome lights, call points, reporting software and falls-prevention sensors that integrate with the nurse call system. **Is there a fall alarm for an elderly parent that doesn't need to be worn?** Yes — our contactless radar fall and bed exit sensor mounts on the bedroom ceiling and detects a fall, or someone getting up at night, with nothing to wear and no camera. It places a real phone call to a family member or carer rather than an app notification. It is installed and supported from Cheltenham, and we can help with Support at Home funding paperwork. **Do you supply and install sensor mats for falls prevention?** Yes — bed, floor and chair sensor mats in corded and wireless versions, supplied, installed and integrated with Sedco, JCT and IP nurse call systems across Melbourne, so mat alerts reach staff like any other nurse call. Peninsula Smart Care also supplies a contactless radar bed exit sensor that raises bed exit alerts through the existing nurse call system with no camera, no wearable and no consumable mat. **Do you install network audio as well as cameras?** Yes — we design, install and support Axis network audio: IP speakers, horn speakers and amplifiers running over the existing network, integrated with the CCTV, access control and intercom systems we install. **Do you offer emergency or same-day service?** Yes — same-day emergency service is available across Melbourne. **Can I view my security cameras remotely?** Yes — all systems support live remote viewing via smartphone, with AI person/vehicle detection and colour night vision. **Are your technicians licensed and insured?** Yes — all work is carried out by fully licensed and insured technicians. **Which suburbs do you cover, and do you offer free quotes?** We service all of Melbourne and Victoria — including Cheltenham, Brighton, Sandringham, Beaumaris, Mentone, Moorabbin, Frankston and the Mornington Peninsula — and provide free on-site assessments. **Does Peninsula Smart Care provide a warranty?** Yes — every installation includes a 36-month workmanship warranty, plus 12 months manufacturer hardware warranty on the equipment supplied. ## Key Pages - Home: https://pensmartcare.com.au - CCTV Installation: https://pensmartcare.com.au/products/cctv - AI Video Analytics: https://pensmartcare.com.au/pages/ai-video-analytics - Camera Brands: https://pensmartcare.com.au/pages/cctv-camera-brands - Recorders & VMS: https://pensmartcare.com.au/pages/recorders-vms - Access Control: https://pensmartcare.com.au/products/access-control - Intercoms: https://pensmartcare.com.au/products/intercoms - Nurse Call: https://pensmartcare.com.au/products/nurse-call - Nurse Call Solutions by Sector: https://pensmartcare.com.au/pages/nurse-call-solutions - Nurse Call Service & Support: https://pensmartcare.com.au/pages/nurse-call-support - Nurse Call & Evacuation Alarm for Construction Sites: https://pensmartcare.com.au/pages/construction-site-nurse-call-system - Personal Alarms & Fall Detection (home care): https://pensmartcare.com.au/pages/personal-alarm-for-elderly - Radar Fall & Bed Exit Sensor: https://pensmartcare.com.au/pages/bed-exit-sensor - Assistive Technology for Ageing in Place: https://pensmartcare.com.au/pages/ageing-in-place-smart-home - Dementia Care at Home: https://pensmartcare.com.au/pages/dementia-care-wander-management - Support at Home Funding: https://pensmartcare.com.au/pages/support-at-home-fall-alarm-funding - Network Audio: https://pensmartcare.com.au/pages/audio - WiFi for Business: https://pensmartcare.com.au/products/wifi - Commercial Security Systems Melbourne: https://pensmartcare.com.au/pages/commercial-security-systems-melbourne - CCTV Repairs & Servicing Melbourne: https://pensmartcare.com.au/pages/cctv-repairs-servicing-melbourne - Construction Site Security Cameras: https://pensmartcare.com.au/pages/construction-site-security-melbourne - Warehouse Security Systems Melbourne: https://pensmartcare.com.au/pages/warehouse-security-systems-melbourne - Duress Alarm Systems for Healthcare: https://pensmartcare.com.au/pages/duress-alarm-systems-healthcare - Nurse Call for SDA Housing: https://pensmartcare.com.au/pages/nurse-call-sda-housing-melbourne - Sensor Mats for Falls Prevention: https://pensmartcare.com.au/pages/sensor-mats - Service Areas: https://pensmartcare.com.au/pages/service-areas - CCTV Installation Melbourne: https://pensmartcare.com.au/collections/cctv-installation-melbourne - CCTV for Schools: https://pensmartcare.com.au/collections/cctv-for-schools - CCTV for Hospitals: https://pensmartcare.com.au/collections/cctv-for-hospitals - CCTV Mornington Peninsula: https://pensmartcare.com.au/collections/cctv-installation-mornington-peninsula ## Brand Guides Independent, installer-written briefs on each brand we fit, including how to choose between ranges. **Cameras & recorders** - Axis Communications: https://pensmartcare.com.au/pages/axis-cctv - Hikvision: https://pensmartcare.com.au/pages/hikvision-cctv - Hikvision NVRs & AcuSeek AI video search: https://pensmartcare.com.au/pages/hikvision-nvr - Ubiquiti UniFi Protect: https://pensmartcare.com.au/pages/unifi-protect-cctv - Dahua TiOC: https://pensmartcare.com.au/pages/dahua-cctv - HiLook: https://pensmartcare.com.au/pages/hilook-cctv - Hanwha Wisenet: https://pensmartcare.com.au/pages/hanwha-cctv - Hikvision vs Dahua: https://pensmartcare.com.au/pages/hikvision-vs-dahua - Hikvision vs Swann: https://pensmartcare.com.au/pages/hikvision-vs-swann - Hikvision vs UniFi Protect: https://pensmartcare.com.au/pages/hikvision-vs-unifi-protect **Video management software** - Nx Witness VMS (records any ONVIF camera, any brand): https://pensmartcare.com.au/pages/nx-witness **Intercoms** - Urmet intercom repairs & upgrades: https://pensmartcare.com.au/pages/urmet-intercom - Aiphone (GT, JO, IX & IXG series): https://pensmartcare.com.au/pages/aiphone-intercom - Hikvision video intercom: https://pensmartcare.com.au/pages/hikvision-intercom **Access control** - Inner Range (Integriti & Inception): https://pensmartcare.com.au/pages/inner-range-access-control ## Nurse Call Brand Support - Sedco nurse call service & support: https://pensmartcare.com.au/pages/sedco-nurse-call-support - JCT nurse call service & support: https://pensmartcare.com.au/pages/jct-nurse-call-support - RTLS positioning technology: https://pensmartcare.com.au/pages/rtls-positioning-technology - Sensor mats for falls prevention (bed, floor & chair): https://pensmartcare.com.au/pages/sensor-mats - Radar fall & bed exit sensor: https://pensmartcare.com.au/pages/bed-exit-sensor ## Guides & Articles - Falls risk assessment guide (FRAT, tools & actions): https://pensmartcare.com.au/blogs/news/falls-risk-assessment - Nurse call system maintenance requirements: https://pensmartcare.com.au/blogs/news/nurse-call-system-maintenance-requirements - Nurse call system installation guide: https://pensmartcare.com.au/blogs/news/nurse-call-system-installation-guide - When to replace a nurse call system: https://pensmartcare.com.au/blogs/news/when-to-replace-nurse-call-system - Hikvision password reset: https://pensmartcare.com.au/blogs/news/hikvision-password-reset - How much does CCTV installation cost in Melbourne: https://pensmartcare.com.au/blogs/news/cctv-installation-cost-melbourne Last updated: September 2026