Nurse call/Support
Nurse call service & support · Melbourne & VictoriaA nurse call fault is not a ticket in a queue; it is a resident who can't call for help. We service and repair Sedco and JCT systems, keep spares, test to schedule, and take over systems whose installer has moved on. Pick your system below, or send us a photo of the panel.
Two platforms account for most of the nurse call in Victorian aged care and healthcare, and one of them is no longer made. Here is what we do for each, and what to do if yours is neither.
Austco ended manufacture of Sedco systems, which left a lot of facilities with a working system and nowhere to call. We service, repair and maintain every generation: 6000, 7000, MCV5, Sedcare and Trinity. Fault finding, spares, testing, and a plan for what to do when a part finally can't be found.
Authorised JCT service across Melbourne and Victoria: fault call-outs, annual testing, repairs with genuine parts, software and firmware upgrades, and extensions when a wing is added. We install JCT too, so the people fixing it are the people who design it.
We take on nurse call systems other installers have walked away from. Tell us what is on the wall and we will tell you whether it can be serviced, extended, integrated through our hub, or should be planned for replacement.
We treat nurse call faults as urgent because a resident is behind every one. Tell us the symptom and the system and we will tell you when we can be there.
We hold spares for the Sedco ranges that are no longer made and genuine JCT parts, so a repair does not wait on a supplier.
Annual testing and preventive maintenance with a report you can hand to an accreditor, and the faults found on the day fixed on the day where parts allow.
When a system is at the end of its life we say so, with a plan that keeps calls working through the changeover rather than a rip-and-replace weekend.
A photo of the panel and a description of the fault is enough to start. For service agreements, send the site list and we will come back with a schedule and a price.
JCT and Sedco are trademarks of their respective owners. Peninsula Smart Care is an authorised JCT installer and an independent service provider for Sedco systems; we are not affiliated with Austco. Peninsula Smart Care, 302 Charman Road, Cheltenham VIC 3192.