Nurse call/Wireless
Wireless nurse call · Melbourne & VictoriaWireless nurse call that reports in. LoRaWAN call points, our own hub, alerts to the phones and displays your staff already watch.
Battery call points, bathroom pull-cords and pendants on LoRaWAN long-range radio, talking to a hub we build and support in Melbourne. One press raises a call on the display, rings the right phone, escalates if nobody answers, and writes the whole thing to a log you can hand to a reviewer. No cabling, and no device that can fail quietly.
- No cabling: call points run for years on a battery and reach across a building or a village on long-range radio
- Supervised: every device checks in with the hub, so a flat battery raises its own alarm
- Alerts where staff are: phones, DECT handsets, pagers and displays, with escalation and a full log
- Installed, tested point by point and serviced by the team that built the hub
- 1Pull-cord sends the call to the hub on LoRaWAN0 s
- 2Corridor display and nurse-station screen show Room 141 s
- 3Night carer's phone rings with the room and priority2 s
- 4No answer in 60 s: escalates to the second carer and the RN60 s
- 5Carer clears the call at the point; response time is loggedlogged
The phone alert is a real call, not an app notification, so it gets through with the phone in a pocket. Timings are typical; ward and room names are examples, not live data.
Buildings that were never going to be recabled.
We install wired, IP and wireless nurse call, so we have no barrow to push. Wireless earns its place where the building, the budget or the residents make cabling impractical. These are the sites it was designed for.
SDA and supported living
Villas and apartments, not wards. Resident call points and pendants to support workers' phones and the overnight assistance room, with adaptive triggers for residents who can't press a standard button. Design-stage reviews are free.
Small aged care homes, retirement villages and ILUs
Forty units across a village, or a 30-bed home whose original system has reached end of life. Pendants and pull-cords to the village manager's phone or the nurse station, coverage across the grounds, no trenching.
Clinics, dental and day surgery
Treatment-room call, recovery-bay call and a reception duress button on one small system, fitted out in a day without touching the walls. Alerts to the practice manager's phone and a screen at reception.
Refurbishments, heritage and rented buildings
Occupied wings, heritage ceilings and landlords who won't allow cable. Wireless points where cabling is impossible, alongside whatever is already in the walls, with a staged cut-over so calls never stop.
A hospital or a large aged care home should stay on a wired or IP backbone: hundreds of devices, talkback, deep paging and clinical integration, no batteries to manage at scale. And any new build should cable for nurse call while the walls are open, whatever ends up on the end of it. We'll say so if that is your building.
Many of the best projects end up mixed: the existing wired points stay, wireless points go where cable can't, and the hub carries both onto the same displays, phones and log. You keep what works and add what's missing.
Call points on the radio, a hub in the comms cupboard, alerts wherever your staff are.
Every device talks to the hub on LoRaWAN, a low-power, long-range radio standard built for exactly this: small messages, years of battery life, and range through the fire-rated walls and lift cores that stop Wi-Fi. The hub does the thinking.
- Raises, prioritises and routes every call
- Escalates when a call isn't acknowledged
- Logs time raised, who was told, time cleared
- Supervises every device and its battery
- Runs on site; internet optional
- Reports for quality reviews and audits
Walk the building with us
Who answers a call at 3 am, where they are, and what has to be on record afterwards. We do a radio survey on the day, so coverage is measured, not assumed.
About an hour · freeInstall and test every point
The hub goes in the comms cupboard or office, call points go where residents need them, the alert path is built with your staff, and every device is test-pressed and recorded before we leave.
Usually one to two daysService it for its life
Scheduled testing with a dated, device-by-device record, battery changes before they matter, and same-day attendance for critical faults. Points can be added or moved as residents change.
Service agreement · same-day faultsA button that can't tell you it's dead isn't a safety system.
The stereotype of wireless nurse call is a doorbell and a pager that may or may not beep. The difference between that and a care-grade system is supervision, range and who is watching the hub. Here is what we built in.
Range through real buildings
LoRaWAN carries a call through fire-rated walls, lift cores and concrete slabs far better than Wi-Fi or short-range radio, and across the grounds of a village. One hub covers most sites; a repeater covers long wings, deep basements and outbuildings.
Years on a battery, not weeks
Devices send a few bytes when pressed and a short check-in between, so a call point or pendant runs for years on its battery. Nothing to dock, nothing to charge, nothing left on a bedside table going flat.
Supervised, every device
Every point and pendant checks in with the hub on a schedule. A low battery, a device out of range or a point that has stopped reporting raises its own alert to us and to you, before a resident finds out the hard way.
No SIM in every button
The radio is in the device and the connection is in the hub. There are no per-device cellular subscriptions, no blackspots in the basement, and the on-site alerts keep working if the internet goes down.
A private network on your site
Your call points talk to your hub on a network we build for the site. Clinical event data does not have to leave the building, and the hub presents no service to the internet unless you ask for remote access.
The same hub, the same radio, everywhere we work
The hub that runs a wireless aged care home also runs our construction-site call points, our radar fall sensors and the reporting we add to existing systems. It is a product we maintain, not a kit we resell and forget.
What you are actually buying.
Wireless kits that arrive in a box and promise to be working within the hour are real, and for a site office or a workshop they can be the right thing. For a building with residents in it, the box is the smallest part of the job.
| Kit in a box | Installed by us | |
|---|---|---|
| Coverage | Assumed from the brochure range figure | Measured on site with a radio survey; repeaters placed where the building needs them |
| Who answers | Whoever hears the siren or has the app open | An alert path built around your roster: display, phone, escalation, off-site if needed |
| When a device fails | You find out when a resident presses it | The hub tells us and you first; batteries are changed on schedule |
| Records | Whatever the app shows | Every call, test and fault logged; exports for quality reviews, incidents and WHS |
| At 2 am on Saturday | A support email address | A Melbourne number, same-day attendance for critical faults under a service agreement |
| When residents change | Buy more buttons | Points added, moved or reconfigured; adaptive triggers matched to the resident |
| Ongoing cost | Per-device subscriptions, per-site software fees | One annual service agreement; no per-device subscriptions |
What facility managers ask us first.
Will it reach every room, the bathrooms and the far end of the grounds?
Almost always with one hub, and we don't guess: we survey the radio coverage on the day and place a repeater where a long wing, a deep basement or an outbuilding needs one. Every point is test-pressed at install and the hub keeps checking it afterwards.
How long do the batteries last, and who changes them?
Years for a call point or pull-cord, and a long time for a pendant, because the radio only transmits a few bytes at a time. The hub reports each device's battery, so under a service agreement we change them on schedule rather than after a failure.
Does it need the internet?
Not for the calls. The hub, the displays and the on-site phones work locally. An internet or 4G connection adds off-site alerts, remote support and remote health monitoring of the system, and can be switched off if your policy prefers.
Can we add wireless points to the nurse call system we already have?
Usually, yes. Wireless points go where cabling can't, the hub carries them onto the same displays, phones and log as the existing points, and the certified system you already own keeps doing its job. Send us a photo of the panel and we'll tell you how it would connect.
Is it compliant with AS 3811?
AS 3811 covers hard-wired patient alarm systems; it describes the call priorities, indications and testing that a care-grade system should provide, and we design and document to those principles regardless of the radio underneath. Installations are carried out by licensed technicians with full documentation on handover.
What does it cost?
Quoted per site after the free walk-through, based on the number of points, the alert path and whether a repeater is needed. Hardware and installation are one-off; the service agreement is annual. There are no per-device subscriptions.
Do you work with SDA providers and NDIS participants?
Yes, with SDA providers, builders and support coordinators across Melbourne, including free design-stage reviews. Peninsula Smart Care is a technology installer, not a registered NDIS provider; funding arrangements sit with the participant's plan and their provider.
Can it raise a call from a bed-exit sensor or a sensor mat?
Yes. Sensor mats and our contactless radar bed-exit sensor are inputs to the same hub, so a bed exit raises a real call with the room name on the same display and phone as a pressed button, with care suppression so staff in the room aren't alarmed by their own visit.
Tell us about the building. We'll come back with a layout, a coverage plan and a price.
A plan, a photo of the existing panel, or just the address and the number of rooms. Free walk-through and radio survey across Melbourne and Victoria, and a straight answer if wired is the better system for you.
LoRaWAN is a trademark of the LoRa Alliance. Battery life and radio range depend on the building, device type and how often a point is used; both are confirmed by the site survey. A nurse call system supports your care and emergency procedures; it does not replace them. Peninsula Smart Care, Level 1, 302 Charman Road, Cheltenham VIC 3192.